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Checkmate Terms and Conditions

Instant employee relations advice

Checkmate is a business in the Consulting Services industry that markets the Checkmate Problem-Solving Web-App.

The use of this web site and problem-solving web app is subject to the terms and conditions set out below. By using this site, the user agrees and is deemed to have agreed to observe all terms & conditions of use, including any privacy or other policies which may appear elsewhere on this web site.

Delivery policy

Subject to availability of services and receipt of payment, transactions are processed immediately and receipt confirmed by way of email.

Return and Refunds policy

We are so confident in our product that we offer a 100% money-back guarantee for our per-use customers.

Option 1: If you have followed the problem-solving process for a particular issue, and after following the steps recommended in the template and checklist, you have had a CCMA award ruled against you for that issue, simply email a scan of the CCMA award, together with your Checkmate transaction number and account details, to info@checkmate.co.za, and we will refund you 100% of the Checkmate transaction fee.

Option 2 (last resort): If you do not conform to the conditions in Option 1, but still believe that you are entitled to a refund because the advice received was not of value to you, email us at info@checkmate.co.za with a brief explanation of the situation you’re experiencing with the employee, as well as the advice that was provided by Checkmate, and we will review your transaction for a refund. Requesting a refund based on option 2 is subject to our discretion, and not guaranteed.

Please note, the guarantee only covers the cost of that Checkmate transaction (R99), and does not cover you for any other costs (employee compensation etc.)

Customer privacy policy

Checkmate shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made using Credit or Debit cards that are backed by MasterCard or Visa.

Credit card acquiring and security

Credit card transactions will be acquired for Checkmate via PayFast, who are the approved payment gateway.  PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.payfast.co.za to view their security certificate and security policy.  Customer details will be stored by Checkmate separately from card details which are entered by the client on PayFast’s secure site.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Responsibility

Checkmate takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support, and delivery of services.

Whilst Checkmate has attempted to ensure that all the information and advice it supplies is accurate, the web site owner makes no representations or warranties, express or implied, including but not limited to warranties as to the correctness or suitability of either the web site or the information and advice contained in it.

Checkmate in particular, draws attention to the fact that the user is responsible for providing to correct information during the problem-solving process. Checkmate will thus, in no way, be held responsible for the provision of incorrect advice.

Subject to Chapter 7 of the ECT Act, the web site owner, its officers, employees, suppliers, ISPs, partners, affiliates and agents, shall not be liable for any damage, loss or liability, howsoever arising, incurred by users or any other persons and resulting from the use or inability to use this web site and its content.

Subject to Chapter 7 of the ECT Act and to the fullest extent possible under the applicable law, the web site owner disclaims all responsibility or liability for any damages, including but not limited to direct, economic, consequential loss or loss of profits, resulting from the use of this site or any of the content and advice provided by this site, in any manner.

Users agree to indemnify and hold harmless the web site owner, its officers, employees, ISPs, servants, subcontractors, partners, subsidiaries and affiliates from any demand, action or application or other proceedings, including for attorney’s fees and related costs such as tracing fees, made by any third party and arising out of or in connection with the user’s use of this web site any of the services offered in any way, including but not limited to the provision of content and advice.

Country of Domicile, Company Information

Please submit any query in respect of these Terms & Conditions or the use of this web site to us in the following way.

Web site owner: Checkmate

E-mail: info@checkmate.co.za

Variation

Checkmate may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Contact details

Email: info@checkmate.co.za

Telephone:  072 211 6970

Security

While we take all reasonable security precautions, no liability will lie for damage caused by the malicious use of this site or by destructive data or code that is passed on to the user through the use of this site.

The following acts in connection with this web site are expressly prohibited:

a. Gaining or attempting to gain unauthorised access to any web page or part of this web site;
b. Delivering or attempting to deliver any unauthorised or malicious code or content to this web site; and/or
c. Any amendment to or attempt to amend any of the content or any other part of this web site by unauthorised persons.

We will pursue prosecution of and compensation from any person that delivers or attempts to deliver any destructive code to this web site or attempts to gain unauthorized access to any page on or part of this web site.

Copyright and Intellectual Property protection

Copyright in all information, logos, images, source codes and other original material contained in this web site, which is not attributed to a third party, is held by or licensed to the web site owner. The web site owner asserts and reserves all its rights, including moral rights, in this regard. No right, title or interest in any proprietary material or information contained in this web site is granted to users other than set out above.

The web site owner grants to users a personal, non-exclusive, non-assignable and non-transferable license to view, copy, download to a local drive, print and display all content and information on any machine of which the user is the primary user provided that such use:

a. Is for information purposes only;
b. Is for non-commercial purposes or within a non-commercial web site; and
c. Any reproduction must acknowledge this web site as the source of the information in a proper copyright notice.

Users are prohibited from using any of the information on this website or downloads from this website for any other use than for the specific incident for which they have performed that problem-solving transaction, and may not edit, copy, re-distribute or re-use any of the website content, templates, checklists or any other information without prior written consent from the website owner.

Re-distribution of infographics or content articles via email, print or social media is permitted only if the web site acknowledged and:

  • the infographic is unaltered and the information and its’ authors are projected in a positive light, or
  • in the case of an article that is either shared in its entirety or paraphrased into another artice, provided that the purpose of the distribution is to share the information and its’ authors in a positive light.

Users wishing to utilise content for their own commercial purposes may only doing so with the prior written permission of the web site owner. Requests for commercial use may be submitted by e-mailing info@checkmate.co.za. The granting or refusing of permission is completely within the discretion of the web site owner, and may be conditional.

Enforceability of this Agreement & waivers

Users may not cede, sub-license or otherwise transfer any rights they may have under these terms and conditions or which may otherwise have been obtained through the use of this site.

Any failure by the web site owner to exercise or enforce any right or provision of these Terms and Conditions of Use shall in no way constitute a waiver of such right or provision.

In the event of any part of these Terms and Conditions being found to be partially or fully unenforceable, for whatever reason, this shall not effect the application or enforceability of the remainder of this Agreement.

Failure to enforce any provision of these Terms and Conditions shall not be deemed a waiver of such provision nor of the right to enforce such provision.

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